Your Magical Post

Are Lunar Mail letters personalised?

Personalisation depends on the letter you choose. Our Signature Set Letter is not personalised; personalised editions are addressed to your 

Our personalised Father Christmas letters also include details such as your child’s Christmas wishes and an achievement you would like celebrated. Fairy and Easter Bunny letters are personalised with your child’s name but do not include the same additional details.

Each product page explains what you can personalise.

 

Are the letters handwritten?

Our magical envelopes are addressed by hand in ink. The letters inside are printed, personalised and lovingly hand finished.

If you would like the letter itself handwritten too, please contact us before ordering to discuss availability and a bespoke price.

 

How will my order arrive? Will it spoil the surprise?

Your magical correspondence arrives inside a discreet outer postal envelope or package, ready for a grown-up to open first.

The special envelope is tucked safely inside, giving you time to check everything and choose when and where your child discovers it.

 

Can I look at the letter before giving it to my child?

Absolutely, and we encourage you to do so.

Our letters are lightly sealed with a gold sticker, which can be carefully lifted so you can take a peek inside. Please check the name, spelling and personal details before arranging the magical discovery.

If anything is wrong, contact us as soon as possible so we can help.

 

How long will my order take?

Each order is personally prepared and hand finished by Rachel, so a little time is needed to make everything special.

Please check the current dispatch information before ordering. During the busiest Christmas periods, preparation can take four weeks or more.

Dispatch is when your order leaves us; postal delivery takes additional time. If you need your order for a particular occasion, please allow for both.

 

I need my letter quickly. Can you help?

Please contact us before placing your order, letting us know which letter you would like and the date you need it.

We’ll tell you whether we can accommodate your request. Urgent orders are not always possible, particularly during the Christmas season.

 

Do you deliver internationally?

Our magical post is currently available within the United Kingdom only, including Northern Ireland.

International delivery is not available. UK postage is £3.99 for standalone letters and £4.50 for folders, parcels and mixed orders.

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Ordering and Personalisation

Should I use our real address or a magical one?

The address on the magical envelope can be your real address or something wonderfully imaginative.

Perhaps “The Cosy Bedroom at the Top of the Stairs” or “Beside the Twinkling Christmas Tree”. You can even choose the place where your child will discover their letter.

Please follow the character limit shown on your chosen product. Elf-letter envelopes take a name only, up to 20 characters.

Your delivery address at checkout must be a real postal address. This is what we use on the discreet outer packaging.

 

Can siblings share one Father Christmas letter?

Yes. If you would prefer a shared letter, include all the children’s names in the personalisation details when ordering.

We can accommodate up to four names, although some wording may need to be shortened to make room. For longer names or a larger family, please contact us before ordering.

 

If I order separate Christmas letters, will the wording be different?

Our standard personalised Father Christmas letters share the same main story, with each child’s name and individual details woven into the wording.

For two children, you can choose the main personalised letter for one and the sibling edition for the other. The sibling edition offers a different version of the letter.

If you are ordering for three or more children and would like different wording for each, please contact us first to discuss the options available.

 

I’ve made a spelling mistake. What should I do?

Please contact us as soon as you notice, including your order number and the correct spelling or details.

We’ll check whether your order has already been prepared and let you know what can be changed. Checking your information carefully before ordering helps us get everything right first time.

 

Can I change the details after ordering?

Please send us your order number and the changes you would like as soon as possible.

We’ll do our best to help, but changes may not be possible once your order has been prepared or dispatched.

 

Can you accommodate a special request or sensitive circumstance?

Please get in touch before ordering and share only the information you feel comfortable providing.

We know that a few carefully chosen words can matter a great deal. We’ll discuss what is possible, although bespoke changes are limited during busy periods and may involve an additional charge.

 

What if my order arrives damaged, has an error or hasn’t arrived?

Please contact us with your order number and a brief explanation of the problem. A photograph can also help if something has arrived damaged or incorrect.

For an order that hasn’t arrived, please first check the advertised dispatch and delivery times. We’ll help you work out the next step.

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Letters to and from Father Christmas

Does my child need to write to Father Christmas before I order their letter?

No. You can order a personalised letter from Father Christmas on its own.

Our letter-writing sets are an optional extra for families who would like to make writing to Father Christmas part of their Christmas traditions.

 

Can the letter say “Santa Claus” instead of “Father Christmas”?

Yes. Please add this request to the order notes when purchasing, and we’ll use “Santa Claus” in your letter.

 

Can I choose a different envelope colour or design?

Each Christmas collection has its own carefully chosen envelope design, so alternative colours are not available as standard.

The design changes from year to year, giving returning little believers something new to discover and collect.

 

Can I write my own message?

Yes. Our blank stationery sets let you add your own handwritten message.

Choose a write-your-own set rather than a personalised printed letter. The stationery arrives without a message, ready for your words and a little imagination.

 

Can you write a completely bespoke letter for me?

Please contact us before ordering to discuss what you have in mind.

Bespoke writing and handwritten letters depend on availability and are quoted individually. We’ll confirm what we can offer before you place an order.

 

What should we do with our child’s letter TO Father Christmas?

Once it is written, choose somewhere special for the elves to collect it. Beneath the Christmas tree, beside the fireplace or next to your child’s bed are all lovely places.

When your child is asleep, quietly collect the letter and keep it somewhere safe and well hidden. Those little wish lists can become wonderful keepsakes in years to come.

 

Should we put the letter to Father Christmas in a postbox?

Please don’t put these letters in a public postbox or send them to Lunar Mail.

Our letter-writing sets are designed for a magical collection arranged at home by a grown-up. Keep the letter safely tucked away once it has “disappeared”.

 

Where and when should my child find their letter FROM Father Christmas?

Whenever feels right for your family.  You might make it the first surprise of Advent, tuck it into a Christmas Eve box or leave it among the branches of the tree. Beside the fireplace or on a pillow can be rather magical too.  Your order arrives discreetly so you can arrange the discovery yourself.

 

Can I order a letter from a previous year?

Please contact us with the year or collection you are looking for.  Previous designs are not always available, but we can let you know whether we are able to help.

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The Department of Fairies

Are fairy letters personalised?

Yes. Both the magical envelope and the letter inside are addressed to your child.

The main message follows the fairy letter you choose. If you need additional personal details or changes to the wording, please contact us before ordering to discuss a bespoke request.

 

Can I include more than one name on a fairy letter?

Our fairy letters are smaller than our Christmas letters, so space is limited. We recommend a maximum of 10 letters in the name wording to keep it looking neat and easy to read.

If your child has a longer name, or you would like to include more than one child, please contact us before ordering so we can check what will fit.

 

Are fairy letters available all year?

Yes. Our fairy department welcomes orders throughout the year, with individual letters subject to availability.

After all, lost teeth, birthdays and little moments that need some encouragement don’t wait for Christmas.

 

Can I request a bespoke fairy letter?

Yes, please get in touch to discuss the occasion, the message you would like and when you need it.

We’ll confirm availability and any additional cost before you order.

 

How should I arrange a fairy delivery?

Your letter arrives in discreet outer packaging for a grown-up to open first.

Once you have checked it, tuck the magical envelope somewhere your child will discover it. Beside a pillow, near a fairy door or on a windowsill are lovely places to begin.

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The Department of Bunnies

Is the Easter Bunny letter personalised?

Yes. The magical envelope and the letter inside are addressed to your child.

You can choose a real or whimsical address for the envelope. Unlike our personalised Father Christmas letters, the Easter Bunny letter does not include additional details such as achievements or Christmas wishes.

 

 

Can I order without the chocolate egg?

Yes. If you would prefer to provide your own egg, please contact us before ordering to arrange for ours to be left out.

We can include the other parts of the set so you can add an egg suitable for your child at home.

 

Can an Easter activity box be made for three or more children?

Please send us a message with the number of children before ordering, and we’ll check what we can offer.

 

Can I add several names to an activity box?

Yes, although the available space is limited. The more names we include, the smaller the lettering may need to be.

For several children or particularly long names, please contact us first so we can help you choose a layout that still looks lovely.

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