Welcome to the Department of Elves!

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Our doors reopen in October 2026, and preparations are already delightfully out of hand. Pop on your festive pants and prepare for a little Christmas magic… our elves have some unexpected penguin helpers this year!

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Bringing Christmas magic to your home, and to their hearts.

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High above the clouds, on the cool, magical moon, sits Lunar Mail Elf HQ. Here, Father Christmas entrusts our elves with a most important job: preparing his precious letters for children all over the world.

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Bundles arrive straight from his desk, ready to be lovingly hand finished, stamped, embossed and sprinkled with a final touch of Lunar magic.

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Every letter must pass the watchful eye of our chief elf, Norbert Tinselbottom. With his magnifying glass at the ready, he checks every last detail before giving his all-important approval.

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Then, with a rustle of envelopes and a flurry of excitement, the letters begin their journey back down to Earth. Delivered by magic, of course.