TERMS & CONDITIONS

LUNAR MAIL LTD.

We kindly ask you read the following terms BEFORE you make a purchase through our website and agree comfortably to all the following terms.

If you make a purchase from www.lunar-mail.co.uk you are legally bound to this contract and privacy policy. The below however DOES NOT affect your Consumer rights.

Throughout these Terms and Conditions the terms “we” and “our” will refer to Lunar Mail Ltd.

When you tick the box at checkout, completing and submitting your order, you agree and are legally bound by the following terms and conditions: 

 

Submitting an online order or completing the checkout process does not constitute our acceptance of your order. We reserve the right to change, modify, add, or remove sections of these Terms and Conditions at any time and without prior notice. Our Terms and Conditions and Privacy Policy as below apply only to all purchases made via www.lunar-mail.co.uk and no other external links.

 

RETURNS POLICY

CHANGING YOUR MIND:

If you have changed your mind please inform us of your decision to return within 14 days of receiving your order. As soon as we receive the item back in its original condition we shall issue you a refund. THIS EXCLUDES PERSONALISED & CUSTOM ITEMS. Return shipping costs are payable by the you, the customer, and we require that you obtain a proof of postage receipt upon postage.  For the period after 28 days we accept returns for EXCHANGE only where the customer will again be responsible for return shipping costs and any new delivery costs for subsequent exchanges. If you are unhappy for any reason, please contact us before returning your goods to discuss it with us. All items returned to us must be in original condition and the original packaging.

PERSONALISED ORDERS:

Personalised orders are non-returnable and cannot be exchanged. At the time of your order YOU, the customer, is responsible for providing this information in its correct entirety. If you make an error when entering your order please email us and we will do all we can to help rectify the mistake. If your order has already been processed we kindly offer a discount off the price of a new item should this scenario happen. Please contact us directly to discuss.

DAMAGED, FAULTY OR INCORRECT ORDERS

If your order is damaged in any way, if it is incorrect or faulty please notify us within 7 days of receipt of your item/s. We will then ask you to provide a photograph/s of the issue. If your order was damaged during transit please also include photos of the damage to the postage packaging. Once this has been received we will replace or refund your order at your discretion. In some circumstances we may ask you to return the item to us – at a standard shipping rate and obtaining proof of postage. Please discuss this with us before doing so and do not return an item without prior agreement with us.

PAYMENT

Orders will only be fulfilled once payment has been taken and cleared.

Please note that if an incorrect price is shown on the website due to a technical or human error, we are not required to honour the price shown. If you would like to cancel your order please contact us, it may be possible to cancel provided we have not started work on your order – should this be the case then unfortunately we will be unable to cancel the order.  All products, orders and refunds are valued in GBP Sterling. Currency conversion rates may sometimes vary, and are determined by the external payment processor.

DELIVERY

Please ensure that all delivery address details, including a contact telephone number, is correct at the time of placing your order. Lunar Mail cannot take responsibility for any parcels lost due to inaccurate/incomplete delivery address given by the customer. Parcels that are returned to sender which show at least one attempted delivery, or an issue raised by the courier on the tracking that was not responded to by the end-customer, may incur charges to resend. All customs fees, duties & charges levied at the point of entry are payable by the customer/recipient. 

It may not be possible to deliver to PO BOX, Prisons or Military bases.

Due to the ongoing Covid-19 crisis – delivery times may vary from usual shipping times, we will update you wherever possible but can not be held responsible due to postage delays surrounding these circumstances.

COPYRIGHT & LEGAL

Lunar Mail is a protected, registered trademark.

All art, imagery and text contained in this website and across all our products are protected by copyright and are the property of Lunar Mail Ltd. Purchase of our products does not transfer copyright or reproduction rights. All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.

Lunar Mail is the trading name for Lunar Mail Ltd., registered in England & Wales, company number 12911421.

The Sole proprietor of Lunar Mail Ltd. is Miss Rachel O'Connell

Founded in Hampshire, England, United Kingdom.

ENVIRONMENTAL POLICY

We care about the planet we live on and do all we can to remain as consistently environmentally friendly as possible. Lunar Mail products are made by hand here in England and we aim to keep our carbon footprint to a minimum wherever possible using as many locally sourced suppliers as possible.

Throughout Lunar Mail and our products we always consider the environment and will continue to work to improve our sustainability and strive to work towards environmentally friendly solutions. When it comes to our packaging, we use recyclable card and paper packaging as much as possible, with a focus on keeping plastic to a minimum and if only use if no other appropriate packaging is available to us.  Our letters and prints are created to the highest quality and it is for this reason we believe them to be treasured keepsakes to last potentially a lifetime, we do not anticipate our letters will be ‘thrown away’ however if at any point you choose not to keep them – we kindly ask that they are recycled.

RESALE

You are not permitted to remove, copy, alter or rebrand Lunar Mail Ltd. products in any way or sell to another company or individual.

 

PRIVACY POLICY

Your privacy is of the utmost importance to us. The following privacy policy relates to use of our website www.lunar-mail.co.uk. We will never collect or store card data and all card data is handled by compliant third party payment processors.

PERSONAL INFORMATION 

For the processing through to the delivery of your order, we collect personal data such as your name, contact details and address, which we share with our delivery carrier. If you give your consent to opt in to our newsletter, we will send your marketing material from time to time. We will never share your data with third parties. Please note you can can opt out of our marketing list at any time by writing to us at hello@lunar-mail.co.uk 

Should you choose to register interest, make a purchase, add feedback, contact us or post to our site in any way, we will/may collect personal information from you. We collect this personal information from you either directly, such as when you register with us, contact us or purchase services via our website or through the use of cookies.

Depending on how and what data we have collected it may include some or even all of the following: your name, date of birth, address and contact details, bank account details, feedback left, what items you have ordered and login details for the Lunar Mail website. This information is collected to create and manage your account with Lunar Mail and may also be used to verify your identity. We need certain information to fulfil and deliver orders. 

EXTENUATING CIRCUMSTANCES

If required by law we will share personal information with law enforcement, delivery companies, or other relevant authorities if required or requested. We will however never share your personal information with any other third party without prior consent.

This website is intended for use by adults only (18 years and older)

If you would like further information on your rights, you will find Guidance from the UK Information Commissioner’s Office on individuals’ rights under the General Data Protection Regulation.

https://ico.org.uk

If you would like to exercise any of those rights, please do not hesitate to contact ICO for further advice or Lunar Mail directly.

CHANGES TO THIS WEBSITE / TERMS AND CONDITIONS / PRIVACY POLICY

We may change or update this privacy policy at any time, please refer back to this document if you have any concerns or contact us directly:

CONTACT US

We can be contacted directly via e-mail: hello@lunar-mail.co.uk and will be happy to help with any questions you may have regarding any of our policies.