We deliver by Magic, worldwide of course...
No magical journey is too big or too far for us and we are determined to reach you, wherever in the world you may be.
Our delivery estimates below are in working days, Monday-Friday and do not include bank holidays.
PLEASE NOTE: These are estimates and due to the personal, handmade nature of our products they are to be used as a guide only.
UK ORDERS FOR THE DEPARTMENT OF ELVES, FAIRIES AND ANGELS
UK Recorded Delivery - £3.50 for magical letters / £3.95 for multiple items and gift shop (FREE over £100 to UK)
Please allow 3+ weeks for Elf Department Letters and 1-2 weeks for the Department of Fairies unless, longer if the Elves are open.
INTERNATIONAL ORDERS FOR THE DEPARTMENT OF ELVES
Due to the nature of our Elf letters and the need for them to arrive in time for Christmas we unfortunately will have to close our International orders early November to avoid any disappointment.
Ireland (2-4 weeks) : £9.95 for one magical letter / £14.95 for multiple items and gift shop
USA & Canada (2-5 weeks) : £12.95 for one magical letter / £20.95 for multiple items and gift shop
Rest of World (2-5 weeks) : £12.95 for one magical letter / £20.95 for multiple items and gift shop
International deliveries may incur import duties, taxes and fees, Lunar Mail does not hold any responsibility for these. Please be aware that you, as the customer may be subject to these.
Recorded UK Mainland orders are sent with Royal Mail. We may use a courier depending upon the size of your order and aim to use a trackable service wherever possible.
Please Note: Your order may require a signature, and in some cases may arrive in separate parcels, if this is the case it is possible they may arrive at different times.
Priority Services are unfortunately not available at present, please contact us if you have a specific query e.g if you need a letter by a certain date.
All Estimates are not guaranteed and may increase during busy times, particularly due to the ongoing COVID-19 crisis. We unfortunately cannot accept any responsibility for delayed post at this time. Please do get in touch if you are concerned about your parcel and we will do all we can to help. Please visit our terms and conditions with regards to refunds and exchanges here.
LETS BE KIND TO OUR PLANET
We strive to ensure all our packaging is eco-friendly, keeping plastic to a minimum wherever possible, even our tape is recyclable.
We kindly ask you to recycle any outer packaging when your parcel arrives.